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Business is conducted through relationships and trust is the foundation of effective relationships. People need trust in their relationships with coworkers to get the job done. Trust building make organizations work.​

Transactional Trust 

Transactional trust is a mutual exchange; it is reciprocal and is created incrementally over time. You have got to give trust to get it. There are three types of transactional trust:

  • Contractual trust

  • Communication trust

  • Competence trust


Each type is associated with specific behaviors that build and sustain relationships in the workplace.

The Elements of Trust™

There are four “elements” of trust that must be present for trust to develop and be sustained. Each “element” is supported by two values. That is, when people believe in the “values that build trust” they will behave in trust building ways. The trust subscales, elements and their supporting values a​​​​​​

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Trust in the workplace is difficult for many people to understand because of its complexity and the emotions that it stirs. However, its importance cannot be overstated. It is the most valued currency for building relationships in general. Building trust is the necessary thing to do for business performance and the right thing to do for relationships. Without trust, an organization would not meet or exceed its potential and relationships would not thrive. 

Betrayal is a natural part of relationships and cannot be ignored. Betrayal breaks trust and the spirit or relationships. When betrayal is worked through appropriately, however, it will strengthen relationships. Organizations would be strengthen to create meaningful opportunities and lasting transformation.


Betrayal, dark and negative as it may sound and invokes painful memories, is universal. The fact is, everyone of us have been betrayed and have betrayed others. When trust is broken, people feel betrayed. The betrayal may be minor and unintentional or major and intentional - betrayal nonetheless. We may even betray ourselves, unknowingly, by our act or lack thereof. If we want to be able to build trust and trusting relationships, we must trust ourselves first. We need a path of renewal.

We know that it is hard to choose the path of renewal. When we have been betrayed, we feel helpless and hopeless. You may choose a victim posture and remain angry, bitter, or resentful or you may choose to embrace the pain of betrayal and take the journey of healing and renewal. through healing, you become more self-aware, more deeply compassionate, more self-confident and open to learn more about life, people and relationships. When you heal and renew, you transform yourself, your relationships, you organization and the world around you.

The 7 Steps for Healing

The 7 Steps for Healing

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